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For people who...
...lead a Sales Department
...work in a Sales Department
...want to improve their Sales Process
...want to increase their current turnover
Benefits
You will grasp the relationship between customer and Seller
You learn more about sales principles
You develop your own toolbox for sales success
You will discover different personalities and learn more about them
You will gain tools to increase your turnover
Contents:
The sales process:
- sales principles
- checklists
- client-centred communication
- Customer Needs Analysis
- how to reply to an objection
- how to test the consumer's acceptance
- customer research
- how to follow up customer requests
- obtaining additional sales
- collection procedures by telephone
- handling customer complaints
- accessibility
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